AQOONAA being a part of BIOSPARK-HEALTHCARE PVT. LTD.

We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and other processing charges).

Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the goods.

How do customers communicate that they want to return the product?

The customers communicate to us on returns through an email to salut@aqoonaa.com or by phone with a call to out toll free number +91 - 8828027001 

What if there’s a delay in the post, and the products reach you after 30 days?

We issue a no quibble refund / replacement for products that are received back in our warehouse within 15 days. In case of shipments reaching us after 15 days there shall be no refund / replacement.

Where should customers send their products for returns?

For product returns, customers should send the product(s) to our designated fulfilment location only. Check the details of our fulfilment location printed on the invoice, sent with the package.

What is the refund process for Cash-on-Delivery (CoD) orders?

For CoD orders, please share your bank account details with our customer service to receive your refund amount. You can write to us at salut@aqoonaa.com for more details.

Do you refund customers for postage expense of returning the goods?

No. We do not refund users for postage expense incurred for returning goods.

What is your replacement guarantee?

We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and other processing charges).

Returns for refund must be received back at our designated fulfilment location within 15 days from the date of purchase. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the product.

In a few cases, we ensure that pickup is arranged at the earliest, and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags and labels

Can I return a part of my order?

Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into our designated fulfilment location within 15 days from the date of purchase.

When are refunds provided?

Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, if possible, a refund is issued once the products are received at our designated fulfilment location.

I have requested a replacement. When will I receive it?

A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 15-30 working days from the date of shipment.

Exchange

An exchange of unused products needs to be communicated with 2 days and reach our designated fulfilment location within 15 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 15-30 working days from the date of shipment.